We'd love to hear from you

Whether you have a question about features, pricing, account safety, or anything else—our team is ready to help.

Email Support

For general inquiries, billing questions, and technical support, email us directly. We typically respond within 24 hours on business days.

Send an email

X / Twitter

Follow and DM us on X for the fastest responses, product updates, and community discussions.

Follow on X

Founder Direct

Want to talk to the founder? Yiwei is active on X and Xiaohongshu and welcomes direct messages from users, partners, and investors.

Message Yiwei

Support Hours

Our team is available Monday through Friday, 9:00 AM – 6:00 PM CST (UTC+8). For urgent issues, email us and we will do our best to respond as quickly as possible.

Looking for quick answers?

Check our FAQ page for answers to the most common questions about account safety, pricing, and how Volumn.ai works.

Visit the FAQ →

Want to learn more about us?

Read about our mission, our founder's story, and the trust and safety principles behind Volumn.ai.

Visit the About page →