Billing & Credits

Billing & Credits

Understand how Credits work, what’s included in each plan, and how usage is calculated.

5 min read

What Are Credits?

Credits are Volumn.ai’s usage currency — think of them as your AI call quota. Every action that invokes an AI model (generating a reply, writing a post, sending a DM, extracting an audience) deducts Credits based on the actual tokens consumed.

  1. 1Input tokens: the content you send to the model (including recent conversation context).
  2. 2Output tokens: the content the model returns to you.
  3. 3Total cost per action = input tokens + output tokens.

Plans & Monthly Credits

Each plan includes a monthly Credit allowance that resets on your billing date:

  1. 1Hobby ($40/mo or $400/yr) — 500 Credits/mo. Up to 5 personas, basic growth tools, 5 GB storage.
  2. 2Professional ($200/mo or $2,000/yr) — 2,000 Credits/mo (monthly) or 1,000 Credits/mo (annual). Unlimited personas, 50 GB storage.
  3. 3Team ($2,000/mo) — 20,000 Credits/mo. Ideal for small teams managing 3–5 accounts long-term.

Per-Action Credit Costs

Here is a summary of the fixed per-action costs:

  1. 1Send Direct Message — 0.4 credits.
  2. 2Pull Timeline — 0.1 credits.
  3. 3AI Reply (Auto-reply) — 0.1 credits.
  4. 4Extract users from a tweet — 0.1 credits.
  5. 5Journal refresh — 0.1 credits.
  6. 6Find a user — 0.01 credits.
  7. 7SalesEngine search — 80 credits.
  8. 8SalesBot / Outreach Agent — billed at your configured per-task credit cap.
  9. 9Auto-reply with meme — +2 credits on top of the standard reply cost.

Viewing Your Usage History

You can check your Credit balance and detailed usage log at any time: go to the top-right avatar menu → Settings → Usage History. Each entry shows the action type, tokens consumed, and Credits deducted.

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Credits do not roll over between billing periods. If you consistently hit your limit before month-end, consider upgrading to the next plan or reducing meme-reply frequency.

Credit planning checklist

Credits are easiest to manage when you connect them to a weekly usage pattern. Review your highest-cost actions, then decide where the best savings or the biggest ROI improvements are likely to come from.

  1. 1Check which actions consume credits most often.
  2. 2Compare your current usage against your plan allowance.
  3. 3Reserve higher-cost actions for the workflows that directly move revenue or growth.

Frequently asked questions

What are Credits in Volumn.ai?

Credits are the usage currency in Volumn.ai. Each AI action (reply, DM, post generation, extraction) consumes a certain number of credits. Credits are replenished monthly based on your subscription plan.

How do I check my remaining credits in Volumn.ai?

Your credit balance is visible in the top navigation bar and in the Billing section of your account settings. The Outreach Agent also shows 'DM remaining today' in real time.

What happens when I run out of credits?

When credits are exhausted, active agents pause until credits are replenished (at the start of your next billing cycle) or you upgrade your plan. You will receive an email notification before credits run out.